Politique de remboursement
Our Commitment to Excellence At Beckix Crema, every portable espresso maker is engineered, crafted, and tested to meet uncompromising international quality standards. We take immense pride in delivering precision extraction technology directly to your hands. Because our production runs follow an exclusive "First Batch Allocation" model, each unit undergoes strict multi-point quality assurance inspections prior to dispatch.
The 30-Day Global Satisfaction Guarantee We want you to experience absolute confidence when investing in a Beckix Crema system. If you are not completely satisfied with your purchase, you are fully covered under our 30-day return policy, effective from the exact date of delivery as verified by our international logistics partners.
Comprehensive Eligibility Criteria for Returns & Exchanges:
Original Condition: To qualify for a return, the portable espresso maker must be unblemished, showing no signs of intentional misuse, physical drops, water immersion beyond standard operational parameters, or unauthorized internal hardware modifications.
Packaging Integrity: Items must be returned in their original luxury retail packaging, complete with all factory-included accessories, USB-C charging cables, cleaning brushes, user manuals, and protective inserts. Missing packaging components may result in a partial restocking fee.
Proof of Purchase: A verified order confirmation number, receipt, or packing slip issued directly from beckix.com must accompany the return package.
Step-by-Step Return & Resolution Process:
Step 1: Send an email to our dedicated support desk at support@beckix.com with your order reference number, full name, and a detailed description of why you wish to return or exchange the product. If reporting a transit-related defect or aesthetic damage, please attach clear, high-resolution photographs or a short video clip showing the issue.
Step 2: Our customer advocacy team will review your submission within 24 to 48 business hours. Upon approval, you will receive an official Return Merchandise Authorization (RMA) number along with the nearest regional secure return depot address.
Step 3: Securely pack your unit in its original boxing and ship it using a trackable, insured international carrier. Please note that return shipping costs are the responsibility of the customer unless the return is a direct result of a verified manufacturing defect or fulfillment error on our part.
Inspection, Refunds & Store Credit: Once our technical laboratory receives and inspects your returned shipment, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Credit Card, Apple Pay, Google Pay, or PayPal) within 5 to 7 business days, depending on your banking institution's processing speeds.